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Home :: Terms & Conditions

Terms & Conditions

Acceptance of orders

The Office Chair Warehouse are only able to guarantee order acceptance and delivery to mainland UK addresses. Delivery to addresses to outside of the mainland UK are subject to checks by Garden Innovations Ltd on availability and delivery charges.  The Office Chair Warehouse reserve the right to cancel any order prior to payment authorisation.

The Office Chair Warehouse does not accept an ‘order confirmation’ email as an acceptance of your order. Full payment must be validated by The Office Chair Warehouse and selected third parties before your order can be accepted. Your payment confirmation brings into existence a legally binding agreement between us.

The Office Chair Warehouse accept all orders for products and services subject to availability and certain security checks.

Card Payment

You can order and pay securely online with our shopping cart. The Office Chair Warehouse accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer The Office Chair Warehouse and selected third parties. The Office Chair Warehouse will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, The Office Chair Warehouse will not be liable for any delay or non-delivery.

Security Assured

The shopping cart uses PayPal's secure system to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site.

Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. All information is only available with physical access to the card and is not stored by the web site or its servers.
Order over the telephone

The Office Chair Warehouse offer efficient and easy to use phone ordering via a secure chip-and-PIN payment terminal which gives instant payment authorisation.

Call us on 0113 2501968

Availability of Products

If online store products become temporarily unavailable, The Office Chair Warehouse shall hold your order until The Office Chair Warehouse has the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then The Office Chair Warehouse will seek to offer you a suitable alternative or give you a full refund.

Products and Pricing

All product prices exclude Value Added Tax ('VAT') where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

The Office Chair Warehouse reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

Voucher Terms & Conditions

Limit of one promotional voucher per person, per offer and one promotional voucher per order.

Promotional vouchers may only be redeemed at our Web site toward the purchase of products listed in the literature alongside the promotional code.

Please note that a minimum purchase value may apply which is exclusive of postage and packing. Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.

Please refer to your promotional voucher for the expiry date and any additional offer restrictions.  Promotional vouchers have a cash value of GBP 0.001 and are not transferable or assignable.

Please note that voucher codes cannot be used in conjunction with any other offer and normal The Office Chair Warehouse Website terms and conditions apply.

The Office Chair Warehouse reserves the right to cancel online vouchers at any time.


Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst The Office Chair Warehouse make every effort to deliver goods within such timescales, however, some delays are inevitable. The Office Chair Warehouse shall not be liable for any delay that you may suffer in this regard. If you have any questions about the status of your order then please contact The Office Chair Warehouse on the number displayed at the header of all the webpages.
Cancellation / Returns Policy

The Office Chair Warehouse has the right to cancel any order you make for any product if you fail our validation or security checks, or you do not pay in full your order total including additional delivery charges. In certain instances you may not receive email confirmation of an order being cancelled.  If payment has been processed you will receive a full refund.

You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase you may be able to return it to us within 7 (seven) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs.

Please wrap products securely, and attach appropriate postage.  The Office Chair Warehouse advise that returns are sent recorded delivery via Royal Mail as The Office Chair Warehouse will not accept liability for lost returns.  In the instance The Office Chair Warehouse are liable for return postage costs The Office Chair Warehouse  will not refund return postage above or beyond the inital postage charge.

The Office Chair Warehouse will take all reasonable care to keep the details of your order and credit card information secure but unless The Office Chair Warehouse  have been negligent, The Office Chair Warehouse will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from the online store.


To the extent that The Office Chair Warehouse  are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).

Your Rights

The above terms do not affect your statutory rights.

Government Advice on Internet Shopping

If you still have concerns about shopping over the internet you may like to read the “Distance Selling” fact sheets on the DTI website.

Third Party Rights

The Online Store Terms are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.


These terms and conditions (“Online Store Terms”) apply to all transactions concluded with you, the customer, when you shop via the (“the Website”) and online store. Please read them carefully before placing your order and print a copy for your future reference. By placing an order at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website (“Website Terms”) which together shall constitute the entire agreement between you and The Office Chair Warehouse.

The Office Chair Warehouse reserves the right to alter these Online Store Terms from time to time.